Return Policy
Fervent Astronomy wants you to be fully satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return the item(s) for a full refund, less shipping and handling fees. Please read the details below for more information.
Standard Return
Customers of Fervent Astronomy may return merchandise purchased from Fervent Astronomy up to thirty (30) days after receipt of merchandise for a full refund of the purchase price. A full refund will be given provided the product is returned in new condition, complete in its original packaging, with all warranty cards, accessories, manuals, etc. included. Shipping charges will not be refunded unless the return is a result of an error on the part of Fervent Astronomy.
Many of the products we sell are inclusive of shipping with purchase. In instances where these products are being returned, the costs paid by Fervent Astronomy during original delivery will be deducted from the credit and/or refund resulting from the return. Additionally, Fervent Astronomy is not responsible for the costs of return shipment to our facilities. If your return relates to an initially-defective product, please see below.
If you wish to return merchandise for a refund or exchange, it is required that you call or e-mail us prior to shipment for a Return Authorization.
When the product is received and inspected, Fervent Astronomy will contact you via phone or email to confirm receipt of the item. Upon inspection, if there are any issues or questions regarding the condition of the returned product we will notify you at that time.
Any merchandise that does not arrive in new condition will be subject to a minimum 15% restocking fee. Missing parts, packaging, instructions, warranty cards, etc., as well as damage or other detrimental effects to merchandise, will result in higher restocking fees. Restocking fees are at the discretion of Fervent Astronomy after inspecting the merchandise. To avoid damage to the manufacturer’s original, labeled packaging (which will affect credit/refund value), customers must outer-box the merchandise they are returning to Fervent Astronomy. Please do not write, place labels or stickers on the manufacturer’s original packaging. If the product was not outer-boxed by Fervent Astronomy when shipping to you, as is sometimes the case with larger merchandise, this requirement does not apply; but in this case, please do not write upon or otherwise mark the original packaging, other than with the return-shipping label.
Returns will not be accepted after 30 days without prior approval from Fervent Astronomy management. Fervent Astronomy will work with customers who have special circumstances, especially in regards to gifts, but reserves the right to refuse returns after thirty (30) days have elapsed.
Fervent Astronomy Shipping Error
In the unlikely event that you receive the wrong item(s) from Fervent Astronomy, please contact us by phone or e-mail. We will arrange to have the incorrect item(s) picked up from your home or office, and we will ship the correct item(s) to you at no additional cost. The customer will never pay additional shipping if Fervent Astronomy is at fault.
Product Damaged in Shipment
Customers should always inspect packages and their contents as soon as possible after delivery. If there are any shipping damages, the customer must report the damage immediately to the carrier of the package (UPS, DHL, etc.). The carrier will arrange to inspect the package and return the box and its contents to Fervent Astronomy. We will send a replacement as soon as we have confirmation that the damaged order is on its way back to Fervent Astronomy.
Defective Merchandise
If you receive an item you believe to be defective, please contact Fervent Astronomy via phone or e-mail immediately and we will discuss the problem with you. We will do our best to resolve the problem as quickly as possible. Standard return policy applies if the item is returned for a refund.
Product warranty coverage
Fervent Astronomy warrants all Fornax Mounts products to be free of all defects in material and workmanship for 1 year from the date of purchase. This warranty extends to the original buyer (only or and each successive buyer within the warranty period). Within the period of this warranty Fervent Astronomy will repair or replace, free of charge, any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized Fornax Mounts service facility. All expenses related to replacing or repairing a defective part under this warranty shall be assumed by Fervent Astronomy, except for the following expenses, which shall be assumed by the buyer.
WARRANTY EXCLUSIONS
This warranty does not apply to any costs, repairs, or services for the following:
- Repairs necessitated by use other than normal use
- Damage resulting from misuse, abuse, accidents, alterations, or improper use
- Corrective work necessitated by repairs made by anyone other than an authorized Fornax Mounts technician.
 
For any other warranty information please contact us! Phone and e-mail: +1(780) 554-8577 info@ferventastronomy.com